Canada Savings Bonds

Customer Service

Contact us for questions related to Canada Savings Bonds (CSB), Canada Premium Bonds (CPB), Canada RSP and Canada RIF, Government of Canada Market Issue Bonds, Dominion of Canada War Loans, Victory Loans and War Savings Certificates.

Due to current events surrounding the COVID-19 pandemic, customer service response, processing time for redemptions and other requests may be longer than usual due to limited capacity. CSB Online Services for CSB Payroll Plan owners remains available. We apologize for any inconvenience this may cause.

Take note of statutory holidays which affect customer service availability.

Phone

Certificated Bond Owners (CSB Series S32-134, CPB Series P3-P89, issued 1977 or later)
Monday to Friday, 9 a.m. to 5 p.m. (ET)
1-800-575-5151
1-800-354-2222 (TTY – Teletypewriter only)
1-905-754-2012 (Outside North America- Certificated Bond Owners only)
Certificated Bond Owners (CSB Series 1-31 issued 1946-1976, Government of Canada
Market Issue Bonds, Dominion of Canada War Loans, Victory Loans and War Savings Certificates)
1-800-665-8650
Please leave a message and your call will be returned within two business days.
Registered Product Owners (The Canada RSP and The Canada RIF)
Monday to Friday, 9 a.m. to 5 p.m. (ET)
1-800-575-5151
1-800-354-2222 (TTY – Teletypewriter only)
1-905-754-2012 (Outside North America- Certificated Bond Owners only)
Payroll Savings Plan Owners
Monday to Friday, 9 a.m. to 5 p.m. (ET)
1-800-575-5151
1-905-754-2012 (Outside North America)
1-800-354-2222 (TTY – Teletypewriter only)
Financial Institutions and Dealers
Monday to Friday, 9 a.m. to 5 p.m. (ET)
1-800-575-5151
Media Relations (for journalists and media only)
Monday to Friday, 8:30 a.m. to 5 p.m. (ET)
613-782-8782

Fax

Fax is to be used only to send certain forms. Protect your personal information: Verify the correct fax number is being used prior to transmitting.

Certificated Bond Owners (CSB Series S32-134, CPB Series P3-P89)
613-782-8096
Registered Product Owners (The Canada RSP and The Canada RIF)
613-782-8096
Payroll Savings Program
613-782-8096

Mail

General Mail (CSB Series S32-S134, CPB Series P3-P89)
Canada Savings Bonds Program
P.O. Box 2770, Station D
Ottawa, ON K1P 1J7
Courier Delivery
Canada Savings Bonds Program
1145 Innovation Drive
Suite 200
Kanata, ON K2K 3G8
General Mail (CSB Series S1-S31, Government of Canada Market Issue Bonds, Dominion of Canada Victory Loans, War Loans and War Savings Certificates)
Unclaimed Properties Office
3 East, 234 Wellington Street
Ottawa, ON K1A 0G9
Trustee Mail (The Canada RSP and The Canada RIF)
Canada Savings Bonds Program
Registered Products
P.O. Box 2390, Station D
Ottawa, ON K1P 1K8