If you haven’t been receiving regular payments or important information about your bonds and plans, your mailing address may be out of date. Here’s how to update it.
Payroll Savings Program
Single Plan Owners
Update your mailing address in writing or by phone.
In writing
- Complete the Change of Address form (COADD).
- Fax or mail the completed form to Payroll Savings Program Customer Service.
For your protection, incomplete forms or forms with incorrect information will be rejected.
By phone
- Contact Payroll Savings Program Customer Service.
- Have the following information available when calling:
- Payroll Savings Plan Number — 10-digit plan number, found on your annual statement.
- Payroll Savings Plan contribution amount — Located on your annual statement.
- Previous Address and Telephone Number — If you are unsure of which previous address we have on file, please have all your previous mailing addresses on hand.
Joint and Third-Party Plan owners
- Complete the Change of Address form (COADD).
- Fax or mail the completed form to Payroll Savings Program Customer Service.
For your protection, incomplete forms or forms with incorrect information will be rejected.
Certificated Bonds: CSBs and CPBs
Update your mailing address in writing or by phone.
In writing
- Complete the Change of Address form (COADD).
- Fax or mail the completed form to Certificated Bond Owners Customer Service.
For your protection, incomplete forms or forms with incorrect information will be rejected.
By phone
- Contact Certificated Bond Owners Customer Service.
- Have the following information available when calling:
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- Bond Serial Numbers — Located on the top center of your certificate (e.g., CS101F1234567J).
- Previous Address and Telephone Number — If you are unsure of which previous address we have on file, please have all your previous mailing addresses on hand.
- Certificated Bonds Customer ID — Found on your statement and T5.
Registered Products: Canada RSPs and Canada RIFs
Update your mailing address in writing or by phone.
In writing
- Complete the Change of Address form (COADD).
- Fax or mail the completed form to Registered Product Owners Customer Service.
For your protection, incomplete forms or forms with incorrect information will be rejected.
By phone
- Contact Registered Product Owners Customer Service.
- Have the following information available when calling:
- The Canada RSP or The Canada RIF Plan Number — Located on your statement and can be up to 11-digits.
- Previous Address and Telephone Number — If you are unsure of which previous address we have on file, please have all your previous mailing addresses on hand.
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