Canada Savings Bonds

Changing Your Address

You don’t want to miss regular payments or important information about your bonds and plans. Here’s how to update your address based on the type of bonds you own.

Payroll Savings Program

Single Plan Owners

Update your address online, in writing or by phone.

Online

  1. Log in to CSB Online Services.
  2. Select Contact Information from the left navigation menu.

In writing

  1. Complete the Change of Address form (COADD).
  2. Fax or mail the completed form to Payroll Savings Program Customer Service.
For your protection, incomplete forms or forms with incorrect information will be rejected.

By phone

  1. Contact Payroll Savings Program Customer Service.
  2. Have the following information available when calling:
    • Payroll Savings Plan Number — 10-digit plan number, found on your annual statement or on CSB Online Services.
    • Payroll Savings Plan contribution amount — Located on your annual statement.
    • Previous Address and Telephone Number — If you are unsure of which previous address we have on file, please have all your previous mailing addresses on hand.

Joint and Third Party Plan owners

  1. Complete the Change of Address form (COADD).
  2. Fax or mail the completed form to Payroll Savings Program Customer Service.
For your protection, incomplete forms or forms with incorrect information will be rejected.

Certificated Bonds: CSBs and CPBs

Update your address in writting or by phone.

In writing

  1. Complete the Change of Address form (COADD).
  2. Fax or mail the completed form to Certificated Bond Owners Customer Service.
For your protection, incomplete forms or forms with incorrect information will be rejected.

By phone

  1. Contact Customer Service.
  2. Have the following information available when calling:
    • Bond Serial Numbers — Located on the top center of your certificate (e.g., CS101F1234567J).
    • Previous Address and Telephone Number — If you are unsure of which previous address we have on file, please have all your previous mailing addresses on hand.
    • Certificated Bonds Registration Account Number — Found on your statement and T5.

Registered Products: Canada RSPs and Canada RIFs

In writing

  1. Complete the Change of Address form (COADD).
  2. Fax or mail the completed form to Registered Product Owners Customer Service.
For your protection, incomplete forms or forms with incorrect information will be rejected.

By phone

  1. Contact Registered Product Owners Customer Service.
  2. Have the following information available when calling:
    • The Canada RSP or The Canada RIF Plan Number — Located on your statement and can be up to 11-digits.
    • Previous Address and Telephone Number — If you are unsure of which previous address we have on file, please have all your previous mailing addresses on hand.