If your bonds have been lost, stolen or destroyed you must report them as lost to redeem or maintain ownership.
If the maturity date of your bond has passed, it will not be replaced. The face value of the bond and all the accumulated interest will be paid to the registered owner(s) by cheque or direct deposit.
If the maturity date of your bond has not yet passed, it may either be redeemed or replaced. If you choose to maintain ownership of your bond, it will continue to earn interest until maturity but will not be reprinted and replaced with a physical bond. Instead, you will receive a confirmation letter in the mail containing all relevant information about your replacement bond.
1. Contact Customer Service
Report a lost, stolen or destroyed certificated CSB and CPB by contacting Customer Service at 1-800-575-5151.
You will need:
- Your Customer ID
- Your address at the time of purchase
- The bond certificate serial number(s) - if available
- The exact name of the registered owner as it appears on the certificate
If applicable, ensure you also have:
- Your parent or legal guardian to speak to the Customer Service representative if you are under the age of maturity (18 years old).
- Your co-owner to speak with Customer Service if you are an owner of a joint bond.
- Your trustee to speak to Customer Service if you are entitled to bonds registered under a personal trust.
- Proof of authorization to act if the bonds are registered under a charity or an estate.
- A police report number from your local police department if your bond was stolen.
A Customer Service Representative will mail you the following required forms and information necessary to process your request.
- Bond of Indemnity Form and Instructions sheet
- Schedule to Bond of Indemnity
- Consent to Share Information Form (if applicable)
Failure to properly complete and submit all necessary documents and payment will result in your request being delayed or rejected.
2. Complete the Bond of Indemnity form
The Bond of Indemnity Form and detailed instructions will be sent by the Canada Savings Bonds Office for you to complete.
- You will need to provide a description of how the bond was lost, stolen or destroyed as well as the dollar value of the bond once it’s maturity date has passed (face value and accumulated interest).
- If your lost bond has not reached its maturity date, you will be asked to indicate whether you would like to redeem it now or maintain ownership.
- If you choose to redeem, you will receive the face value plus any interest earned to date.
- If you choose to maintain ownership, the bond(s) will be registered in the Bank of Canada’s system and will continue to earn interest until maturity or redemption. No replacement certificate is provided.
- If your bond is matured, it will be automatically paid out.
This form must be completed by all registered bond owners.
3. Sign Bond of Indemnity Form
The Bond of Indemnity must be signed by:
- All registered owners of the original certificate(s), or
- All legal representatives of the registered owner(s), or
- Both parents if the bond owner is a minor.
If the registered owner(s) is/are not signing the form, then the role of the signee (e.g., parent, legal guardian, and representative of the estate) must be indicated on the form beside the name and supporting legal documentation must be provided if applicable.
If the total amount of the original bond and accumulated interest is under $3500.00 the signatures must be witnessed by a 3rd party – this can be anyone of legal age. The witness must print their name below their signature.
If the total amount of the original bond and accumulated interest exceeds $3,500.00, then the signature must be witnessed by:
- A Commissioner (i.e., for taking affidavits) or
- A Notary Public, i.e.:
- A lawyer
- A Justice of the Peace
- A town clerk
- A city hall clerk
Ensure that the Commissioner or Notary Public applies his/her official stamp or seal to the completed form. If no stamp or seal is available, other documentary evidence of their appointment as Commissioner or Notary Public from the appropriate body (a Province, State or Court) may be acceptable.
4. Pay Surety Fees
Surety fees are charged to guarantee the value of lost bond, stolen or destroyed bonds, as determined by HUB International. Payment MUST be provided by cheque or money order payable to HUB International. Surety fees cannot be deducted from the redemption amount when you choose to redeem your bond.
Surety fees are to be calculated based on the total estimated maturity value of the bond which includes the par value (principal) and all accumulated interest estimates until maturity. Please see the payment table below to calculate your fees.
|Total Certificate(s) Value||Surety Premium Due|
$ 100.00 - $1,000.00
$1,000.01 - $3,500.00
$3,500.01 - $100,000.00
2% of Total Amount
Example 1: Total Amount of the Certificate(s) = $2,140.25
Total Premium Payable to HUB International = $65.00
Example 2: Total Amount of the Certificates = $45,614.30
Total Premium Payable to HUB International is $45,614.30 x 2% = $912.28
Note: Residents of Manitoba are required to pay 7% Retail Sales Tax (RST) and Saskatchewan residents 6% in addition to the surety premium above.
MB Example 1: 7% tax: Total Amount of the Certificate = $200.00
Premium due: $25.00 x 7% = $2.00
Total to pay: $25.00 + $2.00 = $27.00
SK Example 2: 6% tax: Total amount of the certificate = $50,000.00
Premium due: $50,000.00 x 2% = $1,000.00 x 6% = $60.00
Total to pay: $1,000.00 + $60.00 = $1,060.00
A $35.00 (CAD) fee is charged in addition to the surety fees if a non-negotiable or non-sufficient funds cheque is received.
If bond certificates value exceeds $100,000, or if you reside outside of Canada, HUB International will assist in finding a surety/bonding company that will provide surety services. The surety fees may differ from the amount noted above.
Failure to submit the proper amount will result in the request being rejected.
5. Mail the schedule to Bond of Indemnity and the completed and signed Bond of Indemnity Form and surety fees
The schedule to Bond of Indemnity, the Bond of Indemnity Form and surety payment must be sent to HUB International in the return envelope provided at:
595 Bay Street,
Allow 8-10 weeks from the time the documentation and the replacement fee payment has been received by HUB International for your letter confirming ownership or payment to be issued.
6. Complete and mail the Consent to Share Personal Information form (if applicable)
If your bond was lost, stolen or destroyed as part of an estate, or if you have changed your name since purchasing the original bond, you will need to complete and submit a Consent to Share Personal Information form. If applicable, this will be included in your lost bond package and should be mailed to:
The Canada Savings Bonds Program
P.O. Box 2770, Station D
Or faxed to 613 782-8096.
Finding Lost Bonds
If you find your original bond certificate after you have reported your bond as lost, destroyed or stolen, you must notify the Canada Savings Bonds Program immediately at 1 800 575-5151.
Customers are obligated to return the original certificates or reimburse the value of the bonds in the event of redemption of both the lost and replaced bonds.