Report lost, stolen or destroyed bonds
Report a lost, stolen or destroyed certificated CSB and CPB by contacting Customer Service. You will need:
- Your Customer ID
- Your address at the time of purchase
- The bond certificate serial number(s) - if available
- The exact name of the registered owner as it appears on the certificate
If the owner is under the age of maturity (18 years old), the parent or legal guardian must speak with a Customer Service representative.
All bond owners of a Joint bond must speak with a Customer Service representative. If any one of the owners is under the age of maturity (18 years old), the parent or legal guardian of the minor must speak with a Customer Service representative.
Notify your local police department, which will provide you with a report number. This number is necessary when contacting Customer Service.
Matured lost, stolen or destroyed certificated bonds will not be replaced. The face value of the bond and all the accumulated interest will be paid to the registered owner(s) by cheque or direct deposit.
Unmatured lost, stolen or destroyed certificated bonds may either be redeemed or retained. If you choose to maintain ownership of your bond, it will continue to earn interest until maturity. Lost, stolen or destroyed certificated bonds that have not matured will not be reprinted and replaced with a physical bond. Instead, you will receive a confirmation letter in the mail containing all relevant information about your bond.
In order to redeem your lost bond or maintain ownership, you must register it under your name (or the names of all bond owners in the case of a joint ownership) by following these steps:
Complete the Bond of Indemnity form
Consult the detailed instruction sheet and complete the Bond of Indemnity Form. If your lost bond is unmatured, you will be asked to indicate whether you would like to redeem it or maintain ownership. If your bond is matured, it will be automatically paid out. The form will need to be completed by all bond owners and signed in the presence of a Commissioner (i.e., for taking affidavits) or a Notary Public (e.g., lawyer, Justice of the Peace, town clerk or city hall clerk).
Submit Surety Fees
The following surety fees are charged to guarantee the value of the lost bond, as determined by HUB International.
|Total Certificate(s) Value||Total Premium Rate Amount|
$ 100.00 - $1,000.00
$1,000.01 - $3,500.00
$3,500.01 - $100,000.00
2% of Total Amount
Example 1: Total Amount of the Certificate(s) = $2,140.25
Total Premium Payable to HUB International = $65.00
Example 2: Total Amount of the Certificates = $45,614.30
Total Premium Payable to HUB International is $45,614.30 x 2% = $912.28
Cheques or money orders should be made payable to HUB International.
Note: In addition to the surety rates above, a Retail Sales Tax (RST) may be applicable in certain provinces.
If you own certificate(s) where the total amount exceeds $100,000, or if you reside outside of Canada, Hub International will assist you in finding a surety/bonding company that will provide surety services. The surety fees may differ in these cases.
Mail the completed and signed Bond of Indemnity form and the surety fee payment to:
595 Bay Street,
Allow 6 to 8 weeks from the time the documentation and the replacement fee payment has been received by HUB International for your letter confirming ownership or payment to be issued.