All bond owners must ensure that their mailing address is up-to-date. If you have moved or are planning on moving, please take the following steps to update your address.

For Payroll Plan Owners

If you have a Single Plan, you can change your address by logging in to CSB Online Services and selecting Contact Information from the left navigation menu.

If you have a Joint or Third-Party Plan, you must complete the Change of Address and Direct Deposit (COADD) Form.

For Certificated Bond Owners and Registered Product Owners (Canada RSP and Canada RIF)

You can change your address by following these steps:

  1. Complete the Change of Address and Direct Deposit Form and Guidelines (COADD).
  2. Once fully completed, please fax or mail the form to Customer Service for the corresponding bond type (Payroll, Certificated, or Registered Products).

For your protection, incomplete forms or forms with incorrect information will be rejected.

 

You may also contact Customer Service to report your change of address. Please have the following information available when calling in.

For Payroll Plan Owners

Information Required Where to Find It
Payroll Savings Plan Number Your 10-digit Plan Number can be found on your statement or by logging in to CSB Online Services.
Payroll Savings Plan contribution amount Located on your annual statement.
Previous Address and Telephone Number If you are unsure of which previous address we have on file, please have all your previous mailing addresses since our last correspondence handy.

For Certificated Bond Owners

Information Required Where to Find It
Certificated Bonds Registration Account Number Can be found on your statement/T5.
Bond Serial Numbers Located on the top center of your certificate (e.g., CS101F1234567J).
Previous Address and Telephone Number If you are unsure of which previous address we have on file, please have all your previous mailing addresses since our last correspondence handy.

For Registered Product Owners (The Canada RSP or The Canada RIF)

Information Required Where to Find It
The Canada RSP or The Canada RIF Plan Number Located on your statement and can be up to 11-digits.
Previous Address and Telephone Number If you are unsure of which previous address we have on file, please have all your previous mailing addresses since our last correspondence handy.