All bond owners must notify Customer Service of any change of address.

For your protection, incomplete forms or forms with incorrect information will be rejected.

How to Submit Your Request

  1. Complete the Change of Address and Direct Deposit Form and Guidelines (COADD).
  2. Once fully completed, please fax or mail the form to Customer Service for the corresponding bond type (Payroll, Certificated, or Registered Products).

Alternatively, you can contact Customer Service to report your change of address. Find the required information needed when calling in below.

Required Information for Change of Address

Please have the following information (where applicable) available when calling in.

For Payroll Plan Owners

Information Required Where to Find It
Name(s) appearing on the Payroll Savings Plans  
Payroll Savings Plan Number Your 10-digit Plan Number can be found on your statement or by going to CSB Online Services.
Payroll Savings Plan contribution amount Located on your annual statement.
Previous Address and Telephone Number If you are unsure of which previous address we have on file, please have all your previous mailing addresses since our last correspondence handy.
New Address and Telephone Number  

For Certificated Bond Owners

Information Required Where to Find It
Certificated Bonds Registration Account Number Can be found on your statement/T5.
Bond Serial Numbers Located on the top center of your certificate (e.g., CS101F1234567J).
Previous Address and Telephone Number If you are unsure of which previous address we have on file, please have all your previous mailing addresses since our last correspondence handy.
New Address and Telephone Number  

For registered Product Owners (The Canada RSP or The Canada RIF Owners)

Information Required Where to Find It
Name(s) appearing on Plans  
The Canada RSP or The Canada RIF Plan Number Located on your statement and can be up to 11-digits.
Previous Address and Telephone Number If you are unsure of which previous address we have on file, please have all your previous mailing addresses since our last correspondence handy.
New Address and Telephone Number